Consumer Protection Act, 2019 — Deficiency of Service — Maintenance Contractor’s Liability — Elevator Malfunction — Comprehensive maintenance contractor, being both manufacturer and repair contractor with exclusive technical knowledge of safety interlocks and brake mechanisms, held principally deficient in service for failing to act on its own identified remedy (voltage stabiliser) despite repeated notice of persistent malfunction over several months preceding fatal accident.
2026 INSC 756 SUPREME COURT OF INDIA DIVISION BENCH M/S OTIS ELEVATOR CO. (INDIA) LTD. Vs. RASHMI HANDA AND OTHERS ( Before : Pamidighantam Sri Narasimha and Alok Aradhe, JJ.…

