Banks as service providers under the earlier Consumer Protection Act, 1986, as well as the newly enacted Consumer Protection Act, 2019, owe a separate duty of care to exercise due diligence in maintaining and operating their locker or safety deposit systems –
SUPREME COURT OF INDIA DIVISION BENCH AMITABHA DASGUPTA — Appellant Vs. UNITED BANK OF INDIA AND OTHERS — Respondent ( Before : Mohan M. Shantanagoudar and Vineet Saran, JJ. )…

